- Introduction and effectiveness of the General Terms and Conditions
These general terms and conditions of sale (hereinafter, “General Terms and Conditions”) apply to the sale of products and services through the website WWW.ABATONBROS.us (hereinafter, the Website) under the law known as “Consumer Code”.
The seller of the products and the owner of the Website is: Abaton Corporation , with registered office in 276 5th Avenue Ste 704 7th floor New York, New York 10001 Phone: 646 329 6711 Cell-phone: 917 861 2017 Email: usa@abatonbros.us, Website: www.abatonbros.us
The customer who uses this Website to purchase products or services (hereinafter, “Customer”) before sending the order shall carefully read these General Terms and Conditions which will be accessible at any time.
- Choosing and ordering the Products
The features and the price of the products sold on the Website (hereinafter, “Product” or “Products”) are shown on the page relevant to each Product.
For purchasing the Products the Customer shall fill in and send the order form in electronic format, following the instructions on the Website. The Customer shall add the Product to the “Basket” and, after reading the General Terms and Conditions and the Privacy Policy and confirming their acceptance, Customer shall insert the shipping and billing data (if any), select the desired method of payment, and confirm the order.
By submitting an order from the Website, which has the value of a contractual offer, the Customer acknowledges and declares to have read all the information provided during the purchase procedure and to fully accept these General Terms and Conditions and the applicable terms of payment.
The agreement entered into between Abaton Corporation and the Customer shall be considered as concluded once the order has been accepted by Abaton Corporation. This acceptance is communicated to the Customer via an order confirmation email containing a reference to these General Terms and Conditions, the order number, the shipping and billing data, the list of ordered Products with their essential characteristics, and the total price, including delivery charges. The Customer shall check the confirmation email and if Customer finds mistakes in the order, Customer should contact the Customer Service directly from the Website using the e-mail usa@abatonbros.com .
Once the order has been received, Abaton Corporation shall check the availability of the stocks for the fulfilment of the order. In the event that one or more of the Products are not available, the Customer Service of Abaton Corporation shall timely send an email to the Customer who, within the next 24 hours, will have the right to reply in order to confirm the shipment of the Products available or cancel it. If the Customer does not reply within this time limit, the order shall be considered as confirmed and the available Products shall be shipped. Customer will not be charged for products that are not available.
- Product information
The Products information and features are available, with their related Product codes, on the Website.
The graphic representation of the Products on the Website, if available, normally corresponds to the photographic image shown together with the product description. It is understood that the image of the Products has the sole purpose of presenting them for sale and may not be perfectly representative of their characteristics and qualities but may differ in color and size. In case of a difference between the image and the product description, the description shall prevail.
- Prices and shipping
Product prices are not inclusive of taxes and shipping fees. All prices are in US Dollars .
Shipping
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
Orders will be processed and shipped within 10 business days, except in cases of force majeure.
Shipping fees vary according to country of destination. The fees will be shown to the Customer as they check out and before purchase confirmation. When Customer selects a Country of destination that differs from US, shipping fees will be automatically updated.
Please note that delays may occur due to weather, availability, or other unforeseen circumstances
SHIPPING GUIDELINES
All shipping charges listed below are based on FedEx Ground delivery and will arrive within 2-7 business days.
We guarantee delivery only to the address you provide. Shipments that you re-direct and shipments to incorrect or incomplete addresses cannot be guaranteed to deliver on time. We do not deliver to P.O. boxes.
SHIPPING CHARGES
Free shipping is offered on all FedEx Ground orders over $79.
Standard Shipping
Orders with a final subtotal from $0 – $78.99 ship with a flat-rate of $10.00 per address.
FedEx Ground Delivery: 2-5 business days
Add $15 per address.
Second Day Delivery
Add $30 per address.
Next Day Air
Add $50 per address
- Payment and billing
5.1 Payment methods
Customer may pay Products and delivery costs by Credit Card and PayPal.
The circuits on which it is possible to buy on the Website are:
Visa/Visa Electron
Mastercard
American Express
For security, the Website does not store the credit card number of the Customer.
Once the order is confirmed, the Customer shall be redirected to PayPal’s website where Customer may carry out the payment in the manner accepted by Paypal and in compliance with the relevant Paypal conditions.
Products purchased on this Website shall be delivered to the address indicated by the Customer during the purchase procedure in the field “Shipping Information”.
All purchases shall be delivered by express courier (hereinafter, “Courier“) from Monday to Friday, except holidays. ABATON CORPORATION is not responsible for unforeseeable delays or any circumstances beyond their control.
Once the Products are shipped, if requested, the Customer can receive a confirmation email that includes a link for reference for the tracking of the shipment.
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- Active delivery services in USA:
For shipments of the goods the company has engaged the services of express carriers .
Returns
Please email returns@abatonbros.us to get return authorization and approval with the following information to process your return. (If this information is not included, we will be unable to process your return.)
Full name and address
Phone number
E-mail address
Original Order Confirmation Number
Your reason for returning the merchandise
Customer must specify if they want the funds returned to their account, or if they would like to substitute another item
Please return the merchandise to:
Abaton Corporation
276 5th Avenue
Ste 704 7th floor
New York, New York 10001
Phone: 646 329 6711
Cell-phone: 001 917 861 2017
Email: usa@abatonbros.us
www.abatonbros.us
Any package that has not been received by Abaton Corporation and tracking information is not provided, will be the sole responsibility of the shipper.
Please allow up to 14 business days to process your return or exchange.
If your package is returned to Abaton Corporation marked as “refused”, “unclaimed”, or “undeliverable”, and you would like to have it re-shipped, we will unfortunately need to charge a $10 re-shipping fee.
Upon receipt of the notice ABATON CORPORATION’S Customer Service shall open a file for the management of the returned Products and communicate to the Customer the instructions relevant to the return of the Products, which shall take place through the courier indicated by ABATON CORPORATION.
The right of cancellation is subject to the following conditions:
A Product is purchased in its entirety; therefore, if the Product is composed of multiple components or parts the cancellation may not be exercised only on a part of the purchased Product.
For all cancellations, Abaton shall refund the Customer the full amount of the returned Products, including shipping expenses, if any, within 14 days from the date in which the notice of cancellation was received. ABATON CORPORATION will withhold the payment of the reimbursement until the actual receipt of the Products.
In order to receive a full refund, the item must be unused, unopened and in its original and undamaged packaging (including unopened cellophane wrap where applicable). The Products shall be returned in the same box in which they were received.
The right of cancellation is excluded in the following cases:
– orders of tailored or clearly personalized Products;
– orders of Products which are likely to deteriorate or expire rapidly;
– orders of sealed Products which are not suitable to be returned for hygienic reasons or connected to the protection of health or that have been opened after the delivery.
With reference to the above cases where the cancellation right is excluded, the Customer is aware and agrees that among the Products that “are likely to deteriorate or expire rapidly” are included both all food Products (including wines, spirits and beverages) and cosmetics, because the features and qualities of these types of Products are subject to change even as a result of improper storage. Therefore, for reasons of hygiene and for the protection of Customers, the right of withdrawal applies only to Products purchased on the Website that may be returned to ABATON CORPORATION and remarketed without danger to the health of the consumers (e.g. books, gadgets, etc.).
- Warranty and Lack of Conformity
In case of defects or lack of conformity of the Products sold by ABATON CORPORATION the Customer shall immediately contact Customer Service using the appropriate contact form accessible on the Website in the “Contact” section.
The sale of Products shall be subject to the legal warranties provided in the Consumer Code. The Customer is entitled, at Customer’s option and to the extent that the type of the Product permits so, to a free of charge restoration of the Product’s conformity by repair or replacement, or to an appropriate reduction of the price or to the termination of the agreement. The Customer loses these rights if Customer does not report the lack of conformity to ABATON CORPORATION within two months from the date in which Customer discovered the defect, unless the Product by its nature is perishable or subject to expire in a shorter term, in which case the defect shall be reported within that reduced time.
- Errors and limits of liability
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ABATON CORPORATION reserves the right to correct any errors, inaccuracies or omissions after an order has been sent, or to change or update information at any time without prior notice, without prejudice to the rights of the Customer under these General Terms and Conditions and the Consumer Code.
- Complaints
Any complaint shall be forwarded to ABATON CORPORATION using the appropriate contact form accessible on the Website in the “Contact” section, or by calling 917 861 2017
. Service is available Mon-Fri 9.00 a.m.-1.00 p.m.and 3.00 p.m.-6.00 p.m. EST, except holidays:
To the kind attention of:
Abaton Corporation
276 5th Avenue
Ste 704 7th floor
New York, New York 10001
Phone: 646 329 6711
Cell-phone: 917 861 2017
Email: usa@abatonbros.us
www.abatonbros.us
ABATON CORPORATION is committed to reply within 14 business days to all requests received.
